Terms of Service

Last updated: December 2024

1. Agreement to Terms

By accessing or using RAGaaS ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of the terms, you do not have permission to access the Service.

RAGaaS provides a developer API for document processing, embedding generation, and semantic search capabilities. The Service enables users to build Retrieval-Augmented Generation (RAG) applications while maintaining control over their data and infrastructure.

3. Payments and Billing

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payments are processed securely through Paddle
Subscription fees are charged in advance on a monthly basis
You are responsible for all applicable taxes and fees
Prices are subject to change with 30 days notice
You are responsible for your own OpenAI/Cohere/Jina API usage and costs

4. Refund Policy

We offer a 14-day money-back guarantee for new subscriptions
No refunds for partial months of service
Refund requests must be submitted through Paddle
See our Refund Policy for complete details

5. API Usage and Limits

You are responsible for keeping your API keys secure
You agree to use the Service within the specified rate limits
We reserve the right to modify or discontinue the Service with reasonable notice
You must make the product's capabilities and limitations transparent to users

6. Data Privacy and Security

We do not store or retain your documents or embeddings
All processing is temporary and data is stored in your infrastructure
You maintain full control and ownership of your data
You are responsible for complying with applicable data protection laws
See our Privacy Policy for complete details

7. Account Termination

We may terminate or suspend your account if you:

Violate these Terms
Exceed usage limits repeatedly
Engage in abusive or harmful behavior
Fail to pay applicable fees
Conduct activities we construe as sales malpractices

8. Limitation of Liability

THE SERVICE IS PROVIDED "AS IS". We make no warranties about:

Service availability
Accuracy of search results
Fitness for a particular purpose
Third-party services integration

9. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of any material changes via email or through the Service.

10. Support and Contact

For customer service inquiries and returns, please contact Paddle.com.

For technical support and other questions:

Email: [email protected]